Age Verification – How it works

Starting 27 May 2026, we are introducing age verification for all orders containing tobacco and nicotine products. This ensures that these products are sold exclusively to adults – quickly, easily and with the highest data protection standards.

Under 30 seconds No app required FADP-compliant One-time only

Why is this being introduced?

As part of the revised Swiss Tobacco Products Act (TabPA), we are implementing a technical age verification system. This reliably ensures that tobacco and nicotine products are sold only to persons aged 18 and over – an important contribution to youth protection and an expression of our responsibility towards our customers.

What changes for you?

Existing customers: On your next order containing age-restricted products, you will be asked once to confirm your age. After that, your account is permanently verified.
New customers: Age verification takes place during registration or the order process.
Everything else: Browsing, wishlists and all other account functions remain unchanged.

When is age verification required?

Age verification is only required if your cart contains age-restricted products (tobacco and nicotine products such as shisha tobacco, e-liquids or nicotine pouches).

If you order only non-restricted items such as charcoal, shishas, accessories, spare parts or cleaning products, you can order as usual without verification.

As soon as an age-restricted product is in your cart, you will automatically be guided through the verification process.

How does it work?

Start verification

During checkout, you will automatically be redirected to age verification.

Prepare your ID

Have your passport, ID card or driver's licence ready. 165+ countries supported.

Scan & selfie

Scan your ID and take a quick selfie – directly in your browser, no app required.

Done!

Your account is permanently verified. You won't need to do this again.

Our technology partner

We work with PXL Vision AG, a Zurich-based company founded in 2018. Their solution is certified, supports documents from over 165 countries and is fully compliant with the Swiss Federal Act on Data Protection (FADP).

Your data is safe

PXL Age only transmits a simple yes/no result. No ID data, photos or personal information is stored or shared with us. Verification data is automatically deleted after processing.

Frequently asked questions

When does this start?

We will introduce age verification on 27 May 2026.

Do I have to verify myself for non-restricted products too?

No. Verification is only triggered if age-restricted products (tobacco, nicotine) are in your cart. For charcoal, shishas, accessories and other non-restricted items, the order process remains unchanged.

Is this free?

Yes, age verification is completely free for you.

Which devices can I use?

Any device with a camera and a browser – smartphone, tablet or laptop.

Which ID documents are accepted?

Passports, national ID cards and driver's licences are supported.

How long does the process take?

The entire process takes less than 30 seconds.

Do I have to verify myself every time I order?

No, you only need to verify once. After that, your account is permanently marked as verified.

What happens to my data?

Your ID data and selfie are only used for verification and automatically deleted afterwards. We only receive a yes/no confirmation of your age.

You don't need to do anything right now

Age verification will be automatically integrated from 27 May 2026. You will be guided through the process step by step on your next order containing age-restricted products. If you have questions, please contact our customer service.